Thoresby Hall Hotel FAQs & Advice
Your time at Thoresby Hall will be an experience to remember, one that you can look back on with fond memories. To help you make the most of your time at the Spa and to ensure you are safe, comfortable and really looked after, we have put together some Frequently Asked Questions that we hope will be of use!
Who do I contact if I have any queries?
If you have any queries about your Day Spa Package or treatment, please don't hesitate in contacting a member of the Spa Team on 01623 821033. We will be more than happy to help with any questions or concerns you may have.
What time does my Day Spa package start and finish?
Kick back and start enjoying your Day Spa from 9am (unless you have arranged an alternative time) and you can use the Spa facilities until 5pm.
What time shall I arrive if I have booked a Day Spa?
Please arrive approximately 30 minutes before your Day Spa is booked to start. This will give you time to complete our Consultation Form and get changed before entering the Spa.
Am I or my partner able to use the other hotel facilities?
Of course! You and your partner are welcome to use the public facilities within Thoresby Hall Hotel & Spa. These include:
- The Pavilion Bar & Lounge, where you can purchase drinks and light refreshments ideal for lunch.
- The Great Hall, the stunning centrepiece of the hotel where you can relax and enjoy a cream tea and other refreshments.
- The gardens and grounds, which stretch for miles and are thoughtfully maintained by our Grounds Team
- The exquisite Blue Room Restaurant, located in the Old House just off the Great Hall. The Blue Room is popular with hotel residents and other local visitors, so we recommend you book in advance should you wish to experience a memorable evening in the elegant Blue Room
What time shall I arrive if I have booked a treatment?
We recommend you arrive 30 minutes prior to the start of your treatment so that you can complete a Consultation Form or discuss any concerns you may have with your therapist.
Where do I have lunch?
Your Day Spa package includes a two-course lunch, which will be served in Fenocchi's. Offering a contemporary European menu, our lunches will really compliment your day. If you have any special dietary requirements or wish to pre-book your lunch, please contact us on 01623 821033.
What should I wear?
Feel free to wear whatever you are comfortable in, whether using the Spa facilities or just have a treatment booked! You will also need to wear a swimsuit at all times.
What facilities can I expect to find?
- Hamman Steamroom
- Aromatherapy Cave
- Sanarium
- Rhassoul (additional charge applies for this treatment)
- Ice Cave
- Experience Showers
- Relaxation Lounge
- Hydro Spa Pool
- Foot Spas
- Heated Loungers
- Outdoor Terrace
- Leisure Club facilities, including 18-metre indoor pool, sauna, steamroom, bubble pool and fitness studio
What treatments are available?
We offer a range of health and beauty treatments provided ESPA, Jessica and St Tropez. Our treatments are non-surgical and promote wellbeing through cleansing and relaxing your mind and body. For a full list of treatments, please see our Spa Treatments.
Can I book additional treatments when I arrive?
Yes, you can book additional treatments once you arrive. However, we highly recommend that you book all treatments in advance of your visit as we cannot guarantee the availability of treatments on the day of arrival.
Can I buy the products used during my treatment?
With an extensive range of retail products available for purchase, why not take a little piece of the Spa back home with you? Ask a member of the Spa Team for a retail guide during your visit.
What do I do if I have a medical condition?
If you suffer from any medical condition or you are on any form of medication, please refer to our Contra-indications advice section of this website or contact a member of the Spa Team on 01623 821033 in advance of your visit.
What happens if I need to cancel my Day Spa Package or treatment?
As a courtesy to other guests and our team, if you need to cancel your Day Spa Package or treatment, please give us at least 72 hours notice.
If cancellations are made less than 72 hours in advance 50% of the package or treatment price will be charged. If no notice is given, 100% of the package or treatment price will be charged.
Any refunds will be given in the form of Gift Vouchers.
I have mobility issues. Are you equipped to cater for my needs?
We do cater for guests with mobility issues but it is always best to contact a member of the Spa Team on 01623 821033 to discuss your individual requirements in advance of your arrival. This will help us ensure your experience with us is comfortable, relaxing and, most importantly safe.
How can I make my experience at the Spa really special?
If you are celebrating a special occasion and want to surprise a loved one, or you simply want to indulge yourself with a Champagne lunch or dinner in the Blue Room, contact us on 01623 821033 and we can tailor-make your requirements and give you a truly unique experience.